In the midst of crises, the ability of organizations to learn and generate new ideas becomes crucial. This research investigates the leadership of work practice renewal in the education sector during crisis situations. The research is based on data collected during the COVID-19 pandemic as well as new interview data. The study aims to shed light on the barriers and opportunities related to the operational capacity of the Finnish workforce in challenging situations. Based on the research findings, a crisis management model that supports innovation and learning for supervisors will be developed.